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CLOUDEK PRIVACY POLICY

Effective Date: October 2024

Cloudek Consultancy Services Pty Ltd ("Cloudek") respects your privacy and is committed to protecting the personal information that you share with us. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our services or visiting our website (https://www.cloudek.com.au/), you agree to the collection and use of your personal information as described in this policy.

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1. Purpose

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This Privacy Policy outlines how Cloudek collects, uses, and manages your personal information, ensuring compliance with Australian privacy laws and offering transparency on your rights.

 

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2. Scope

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This Privacy Policy applies to all personal information collected by Cloudek through our website, services, and other communications, including phone calls, emails, or direct interactions with our team. It covers personal information collected from clients, website visitors, and other third parties.

 

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3. Definitions

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  • Personal Information: Any information about an identified individual or an individual who is reasonably identifiable.

  • APPs: Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).

  • Sensitive Information: Personal information relating to racial or ethnic origin, religious beliefs, political opinions, health information, etc.

 

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4. What Information We Collect

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Cloudek may collect the following types of personal information:

  • Name

  • Email address

  • Phone number

  • Company name

  • Billing and shipping address

  • Payment information

  • IP address and browser data

  • Geographic location

  • Any other personal information that you provide to us directly or through our services

 

We may also collect information automatically when you visit our website, such as IP address, browser type, and cookies, as detailed in our Cookies section.

 

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5. How We Collect Information

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We collect personal information in a variety of ways, including:

  • Directly from you when you engage our services, sign up for consultations, or provide information via forms or email.

  • Automatically through cookies and other tracking technologies when you visit our website.

  • From third-party services that assist us with hosting, analytics, and other services.

We do not knowingly collect personal data from children under the age of 18. If we become aware that we have collected personal data from a child, we will delete it immediately.

 

 

6. Use of Personal Information

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Cloudek uses personal information for the following purposes:

  • To provide cloud services, IT solutions, and consultations.

  • To respond to inquiries and provide quotes or services.

  • To process payments and invoices.

  • To communicate updates, offers, or newsletters (with your consent).

  • To manage and improve our website, including troubleshooting and analytics.

  • To comply with legal obligations, such as tax reporting or fraud prevention.

 

 

7. Legal Basis for Processing Personal Data

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In accordance with applicable laws, Cloudek processes your personal information based on:

  • Consent: For marketing communications and non-essential cookies.

  • Contractual necessity: To provide the services requested.

  • Legal obligations: To comply with tax laws, regulatory requirements, or court orders.

  • Legitimate interest: For business management, service improvements, and fraud prevention.

 

8. Disclosure of Personal Information

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Cloudek may disclose personal information to third parties in the following situations:

  • Service Providers: We may share information with trusted third parties that provide us with IT, hosting, analytics, or other support services necessary to operate our business.

  • Legal Obligations: We may disclose your personal information to comply with Australian law, such as responding to subpoenas, court orders, or regulatory requirements.

  • Business Transactions: If Cloudek is involved in a merger, acquisition, or sale, personal information may be transferred as part of the transaction.

 

We ensure that any third parties handling your personal information comply with the Privacy Act 1988 (Cth) and maintain appropriate data protection standards.

 

 

9. Data Transfers Outside Australia

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Cloudek may transfer your personal information to service providers located outside of Australia. If your data is transferred internationally, we will ensure it is subject to the same level of protection as required under Australian privacy laws by employing legal safeguards, such as international data agreements and standard contractual clauses.

 

 

10. Security of Personal Information

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Cloudek is committed to protecting your personal information. We take reasonable steps to safeguard it against loss, misuse, unauthorized access, alteration, or disclosure. Our security measures include:

  • Encryption of sensitive data.

  • Secure access controls to limit who can view or use personal information.

  • Regular security audits to ensure our systems remain secure.

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

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11. Retention of Personal Information

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Cloudek retains your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, we securely delete or anonymize your data.

 

 

12. Your Rights

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Under Australian law, you have the following rights concerning your personal information:

  • Access: You can request a copy of the personal information we hold about you.

  • Correction: You can request that we correct any inaccurate or outdated personal information.

  • Deletion: You can request the deletion of your personal information, subject to legal requirements.

  • Restriction: You may request the limitation of how we use your personal data.

  • Data Portability: You can request a machine-readable copy of your data for use elsewhere.

 

To exercise your rights, please contact us using the details provided below.

 

 

13. Use of Cookies and Tracking Technologies

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Our website uses cookies and similar technologies to:

  • Personalize your experience.

  • Analyze website traffic and user behavior.

  • Serve relevant advertisements through third-party platforms like Google Ads.

 

Cookies do not give us access to your device or any personal information stored on your device, except for the data you choose to share with us. You can control the use of cookies through your browser settings, but disabling cookies may affect your experience on our website.

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For more information, please review our Cookies Policy.

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14. Changes to This Privacy Policy

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Cloudek reserves the right to modify this Privacy Policy at any time. Any updates will be posted on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed of any changes.

 

 

15. Complaints and Inquiries

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If you believe we have violated your privacy rights or have concerns about how we handle your personal information, you may contact us at:

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Cloudek Consultancy Services Pty Ltd
Phone: 1300 407 353
Email: info@cloudek.com.au
Website: https://www.cloudek.com.au

We will promptly investigate your complaint and respond in accordance with the Privacy Act 1988 (Cth). If you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC).

For more information, please visit the OAIC’s website: www.oaic.gov.au.

Last updated: October 2024

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